Shipping and Returns

Shipping Policy

Inside USA:
  • Free US Ground Shipping on orders over $50 .
  • Free 2-Day Shipping on orders over $150.
  • $20 for next day delivery.
  • All orders are processed within 1-3 business days.
  • All personalized jewelry usually ships within 8-12 days.
OUTSIDE USA: 
  • We ship internationally using USPS First Class International. Shipping rates are calculated based on shipping location.
  • Please allow for 7-10 business days for shipping anywhere else in the world! Shipping can take 10-15 business days on extremely rare occasions, but we will notify you if there are any issues.
  • All Personalized Jewelry requires 3-4 weeks for production and delivery internationally.

International Taxes/Duties/Customs

Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties. 

Sallyrose is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees. 

In the event of a customer refusing to accept customs charges and the order subsequently returning to us, the customer will be refunded minus a 20% restocking and handling fee.

Return policy

Here at SallyRose, we pride ourselves on customer satisfaction and strive to ensure you are thrilled with your purchase. If you are not 100% satisfied with your purchase, feel free to return it within 30 days of delivery for a full refund. Returned jewelry must be in its original condition, including gift boxes, pouches, and must not show any sign of wear, damage, or alteration. Unfortunately, we are unable to accept returns any other way.

All custom nameplates are final sale and not eligible for returns. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item. Please allow up to 30 days for the credit to appear on your billing statement.

International Returns:

 

 

We do not offer free return labels for international orders at this time. Customers are responsible for return shipping using the shipping carrier of their choice.

To return your product, you should mail your product to: 

SallyRose.com Returns

401 PENHORN AVE
SECAUCUS,  NJ  07094-2142
United States

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@sallyrose.com.

Shipping:
To return your product, click on this link and follow the instructions.