Return Policy

Here at SallyRose, we pride ourselves on customer satisfaction and strive to ensure you are thrilled with your purchase. If you are not 100% satisfied with your purchase, feel free to return it within 30 days of delivery for a full refund. Returned jewelry must be in its original condition, including gift boxes, pouches, and must not show any sign of wear, damage, or alteration. Unfortunately, we are unable to accept returns any other way. Final Sale items cannot be returned. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item. Please allow up to 30 days for the credit to appear on your billing statement.

Refund policy

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@sallyrose.com.

Shipping:
To return your product, you should mail your product to: 

SallyRose.com Returns

401 PENHORN AVE
SECAUCUS,  NJ  07094-2142
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.